Refund Policy

Last updated 4 September 2026

This policy covers the one thing Krapton IT Consultancy Pvt Ltd sells directly on this website: the one-time payment that unlocks a personal surprise page — ₹49 in India, $2.99 everywhere else. Consulting and development engagements are governed by our Terms of Service instead. Read this before you pay. It is short, and it is the whole policy.

1. What you are paying for

One payment unlocks one surprise page, permanently. There is no subscription, no renewal and nothing recurring. The instant Razorpay confirms the payment, our server unlocks the page and the share link starts working. That is the delivery — a digital good, delivered in full, in seconds. Everything below follows from that, and it is why this policy is stricter than a policy for something that arrives in a box.

The page itself is permanent and the link keeps working. The photos, video and voice note you uploaded are removed 7 days after the page is created, to reclaim storage. You are told this while you are choosing the files, again in our Terms of Service, and again here — before you pay. Keep your own copies.

2. When we refund

In full, no argument, in these cases:

• You were charged and the page never unlocked. Reload the page first — it re-checks the order with Razorpay every time it loads and unlocks itself if the money actually moved. If it is still locked after a reload, email us and we refund the whole amount.
• You were charged twice for the same page. A page only ever needs one payment. Any duplicate or double charge against the same surprise link is refunded in full and you keep the unlocked page. This covers the case where two people both paid for a link that got pasted into a group chat.
• Something we built broke and we cannot fix it. If the page will not render, the content is lost, or a genuine technical failure on our side leaves the surprise unusable and we cannot repair it, we refund in full. We will try to fix it first — a working surprise is what you actually wanted.

3. When we do not refund

• You changed your mind after the page unlocked and the link works. The deliverable is an unlocked page and a working link, and once it is delivered it cannot be un-delivered — by then you, or anyone you sent the link to, may already have read every word of it. This is the ordinary rule for a digital good delivered instantly, and it is the main reason we let you preview the page before you pay.
• The reaction was not what you hoped for. We sell the page, not the response to it. Whether they reply, say yes, or say nothing is outside anything we build or promise.
• Your own words, spelling, dates or photos. Every writing field is yours to review and edit on the final step, before the page exists, and you can preview the finished page in full before you pay. A typo, the wrong date, or a photo you wish you had not used is not a fault in the product. Write to us anyway — we will do what we can — but it is not a refund case.
• Photos and video removed after 7 days. Documented up front, before you pay, at the moment you choose the files. Media that has been swept is expected behaviour, not a defect. Save anything you want to keep.
• A password you set and forgot. If you password-protect a page we store a one-way scrypt hash of the password, not the password. There is nothing to look up and nothing to reset — not by you, and not by us. That is a deliberate security decision and it cannot be undone for one person without being undone for everybody. Write the password down before you share the link.

4. How to ask for a refund

Email hello@krapton.com with the subject line Refund request and these three things:

• The surprise link. The full address, starting with https://www.krapton.com/ — not a screenshot of it.
• The payment reference. On your bank, card or UPI statement, or in the Razorpay receipt email. It starts with pay_.
• One line on what went wrong. That is genuinely enough.

Without the link and the payment reference we cannot find the charge, and the request comes straight back to you asking for them. If you gave an email address at checkout, write from that address — the match is then instant.

5. How long it takes

Three clocks, and they run one after the other:

• Up to 3 business days for us to read the request and decide. If we have to come back to you for the link or the payment reference, this clock pauses until you reply.
• Up to 2 business days after we approve it for the refund to be submitted to Razorpay.
• 5 to 7 business days after that for Razorpay and your bank to put the money back on the original payment method. International card refunds routinely take up to 10 business days, because a second bank and a card network sit in the middle.

So: about a week in the ordinary case, up to roughly two weeks at worst. We do not control the last leg and we cannot make a bank move faster. Once Razorpay gives us a refund reference we send it to you, so you have something to quote if you need to chase your own bank.

6. Limits

• Original payment method only. A refund goes back down the same rail it came in on — the same card, the same UPI handle, the same account. We cannot pay you on a different card, into a different account, in cash, or in credit, and we will not send money to an account that did not make the payment.
• If you paid in dollars, you are refunded in dollars. A $2.99 charge was made in US dollars and comes back in US dollars. Your bank converts on the way in and again on the way out, at its own rates on its own dates, and may add a foreign transaction fee to either leg. The figure that lands in your local currency can therefore be slightly less than the one that left. That difference belongs to your bank, not to us, and we cannot make it up.
• No partial refunds on a delivered page. One page, one price, one payment. There is no part of it to refund — a page is unlocked or it is not.
• One page per request. A refund covers the charge for one surprise. If you paid for several, name every link in the same email.

7. What a refund does to the page

A refund re-locks the page. That is not a penalty, it is how the record works: refunding sets the surprise back to unpaid, so the private content returns behind the paywall and anyone opening the link — including the person you sent it to — sees the payment screen again.

The page is not deleted and the link is not recycled. Everything you wrote stays where it is, and paying again unlocks it again exactly as it was, subject to the 7-day media window in section 1. If you have already sent the link to someone, tell them before you ask for a refund.

8. Where else to look

Terms of Service covers everything else about using this site and engaging us for work. Privacy Policy covers what we store and for how long.

9. Changes and contact

We may update this policy; the current version always lives at this URL, and the version that applies to your purchase is the one published on the day you paid. A question before you pay is cheaper for both of us than a refund afterwards, so ask — hello@krapton.com.